Your Privacy Is Our Priority
This document provides a full description of how your personal information is collected, stored, used, and kept secure on the abt222 platform.
Table of Contents
- 1. Definitions and Introduction
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purposes for Using Information
- 5. Disclosure and Sharing of Information
- 6. Data Storage and Security
- 7. Cookies Policy
- 8. Your Rights
- 9. Third-Party Links
- 10. Protection of Minors
- 11. Changes to the Policy
- 12. Contact
1 Definitions and Introduction
abt222 ("we", "us", "platform") provides an online gaming and betting service for users in Bangladesh. This Privacy Policy sets out how we handle your personal information ("data").
The key terms used in this Policy are defined below:
- Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, phone number, financial details, and so on.
- Processing: Any operation performed on data, including collection, storage, modification, disclosure, or deletion.
- Data Controller: abt222 — the entity that determines the purposes and means of collecting and processing data.
- User: Any person who uses the services of abt222.
This Policy is the foundation of our relationship with you. We believe that transparency is the best basis for trust, which is why our Privacy Policy is written in clear, easy-to-understand language.
2 Types of Information Collected
abt222 may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- National ID (NID) number or passport details
- Email address and phone number
- Residential address
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals)
- Transaction history and amounts
- Betting activity records
2.3 Technical Information
- IP address and device type
- Browser version and operating system
- Date and time of site access
- Pages visited and time spent
2.4 Communication Information
- Content of messages sent via live chat
- Email communication records
- Customer support ticket details
3 How Information Is Collected
We collect information through the following methods:
- Registration Process: Information you provide when creating an account.
- KYC Verification: Documents required to verify your identity and age.
- Financial Transactions: Information automatically recorded during deposit and withdrawal processes.
- Cookies and Tracking Technologies: Data automatically collected when you visit our website.
- Customer Service Interactions: Information you provide via live chat or email.
4 Purposes for Using Information
abt222 uses your information for the following legitimate purposes:
4.1 Account Management
We use your personal information to create, manage, and secure your account and to verify your identity. This is a core part of our mutual agreement.
4.2 Processing Financial Transactions
Financial information is used to complete deposit and withdrawal transactions, prevent fraud, and meet the requirements of financial regulatory bodies.
4.3 Service Improvement
By analysing your usage patterns, we improve our platform, add new features, and personalise your experience.
4.4 Customer Support
Communication information is used to respond to your enquiries, resolve technical issues, and provide 24/7 support.
4.5 Compliance and Legal Obligations
Information is used to comply with Anti-Money Laundering (AML) regulations, implement responsible gaming policies, and fulfil applicable legal obligations.
5 Disclosure and Sharing of Information
abt222 does not sell, rent, or share your personal information with third parties without authorisation. However, information may be disclosed on a limited basis in the following circumstances:
- Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to complete transactions.
- Game Software Providers: Limited information may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure fair play.
- Identity Verification Services: With third-party verification services to complete the KYC process.
- Legal Authorities: To government or regulatory bodies as part of a court order or valid legal process.
- Fraud Prevention: With relevant authorities in the investigation of fraud or money laundering.
Before sharing information with any of the above third parties, we ensure that they provide adequate data protection guarantees.
6 Data Storage and Security
6.1 Retention Period
We retain your information only for as long as necessary to fulfil the purposes described in this Policy. Generally:
- Active account data: at least five years after account closure.
- Financial transaction records: for the period required by applicable law.
- Communication records: for up to two years.
6.2 Security Measures
abt222 uses industry-standard security measures to keep your information secure:
- SSL (Secure Socket Layer) encryption — for all data transfers.
- AES-256 encryption — for stored sensitive data.
- Two-factor authentication (2FA) — for account access.
- Regular security audits and penetration testing.
- Restricted data access — only authorised personnel can access the information they need.
7 Cookies Policy
Cookies are small text files that our website stores in your browser. We use the following types of cookies:
7.1 Essential Cookies
These cookies are necessary for the basic functioning of the website — such as maintaining login sessions and storing cart information. They cannot be disabled.
7.2 Functional Cookies
These cookies remember your preferences — such as language settings and game preferences — to improve your experience on future visits.
7.3 Analytics Cookies
These cookies are used to understand how users interact with our website. They do not contain personally identifiable information.
You can control or delete most cookies by changing your browser settings. However, disabling some cookies may cause certain features of the website to not work properly.
8 Your Rights
As a user of abt222, you have the following rights:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request that incorrect or incomplete information about you be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted.
Right to Object to Processing
You can object to your information being used for marketing purposes.
Right to Portability
You can request to receive your information in a structured, machine-readable format.
Right to Restriction
In certain circumstances, you can request that the processing of your information be restricted.
To exercise any of the above rights, contact us at [email protected] or via 24/7 live chat. We will process your request within a reasonable time.
9 Third-Party Links
The abt222 website may occasionally contain links to third-party websites. We have no control over the privacy practices of these external sites and are not responsible for them.
We advise you to read the privacy policy of any third-party website before visiting it. Payment providers such as bKash, Nagad, and Rocket have their own privacy policies that apply to the use of their services.
10 Protection of Minors
abt222 services are strictly for persons aged 21 or over only. We do not knowingly collect personal information from anyone under the age of 21.
We verify age during the registration process. If we find that a minor has created an account on our platform, we will immediately close that account and delete the related information.
If you believe a minor is using our services, please notify us immediately at [email protected].
11 Policy Changes
abt222 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notice on the main page of the website.
- A message to your registered email address.
- A pop-up notification when you log in.
If you continue to use our services after the changes, it will be considered that you have agreed to the updated policy. Therefore, it is advised to visit this page regularly.
Previous versions of this policy may be made available upon request.
12 Contact
If you have any questions, concerns or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Bengali-language support is available 24/7 through our site.
We generally try to respond to your request within business days. For complex matters it may take a little longer, but we will keep you updated.
To learn about our other policies and terms, visit the Terms & Conditions, Responsible Gaming and FAQ pages.